• Bookings are considered firm after we send you a written booking confirmation.
  • Check-in is possible from 2 p.m.; check-out by 11 a.m. Late check-out is possible in case of availability and for a fee.
  • Payment: The hotel bill can be paid in cash (please note legal limits for cash payments), by bank card or credit card (except Diners and AMEX).
  • Unfortunately we are not able to guarantee floor level, room position or room number within a certain room category.
  • This is a no-smoking hotel. You can smoke outdoor.
  • Cancellation:
    For bookings in April and May: Free cancellation up to 7 days prior to arrival. Otherwise:
    Cancellation up to 14days prior to arrival is free of charge.
    For cancellations of up to 7 days prior to arrival we charge 40% of the total price.
    For cancellations of less than 7days prior to arrival we charge 80%.
    In case of no-show 100% of the agreed total will be charged. The agreed total is the total price indicated on the booking confirmation.
    A cancellation is free of charge for the following reasons:
    - in case of border closures
    - in case of travel warning for the province of Bolzano (South Tyrol)
    - in case one of the travelers has been tested positive of Covid19 or is under mandatory quarantine. (A medical certificate is required)
  • Trip cancellation insurance: You never know what might happen before your holidays. With our trip cancellation insurance you are protected in case of illness or death in your family. A cancellation fee can be charged in case of late arrivals, early departures or no-show. In order to protect you from any expenses in these events, we recommend you to take up this trip cancellation insurance, so the European travel insurance covers these costs. Insurance