Bookings are considered firm after we send you a written booking confirmation.
Check-in is possible from 2 p.m.; check-out by 11 a.m. Late check-out is possible in case of availability and for a fee.
Payment: The hotel bill can be paid in cash (please note legal limits for cash payments), by bank card or credit card (except Diners and AMEX).
Unfortunately we are not able to guarantee floor level, room position or room number within a certain room category.
This is a no-smoking hotel. You can smoke outdoor.
Cancellation: For bookings in April and May: Free cancellation up to 7 days prior to arrival. Otherwise: Cancellation up to 14days prior to arrival is free of charge. For cancellations of up to 7 days prior to arrival we charge 40% of the total price. For cancellations of less than 7days prior to arrival we charge 80%. In case of no-show 100% of the agreed total will be charged. The agreed total is the total price indicated on the booking confirmation.
SPECIAL CASE COVID: A cancellation is free of charge for the following reasons: - in case of border closures - in case of travel warning for the province of Bolzano (South Tyrol) - in case one of the travelers has been tested positive of Covid19 or is under mandatory quarantine. (A medical certificate is required)
Trip cancellation insurance: You never know what might happen before your holidays. With our trip cancellation insurance you are protected in case of illness or death in your family. A cancellation fee can be charged in case of late arrivals, early departures or no-show. In order to protect you from any expenses in these events, we recommend you to take up this trip cancellation insurance, so the European travel insurance covers these costs. Insurance