• Reservations are only considered binding as soon as you receive written confirmation from us.
  • Check in is possible from 2 p.m. Please, leave your room (check out) until 11 a.m. on the day of your departure. We offer you the opportunity to check in online. Please, follow the link in your confirmation of reservation.
  • On request, we can offer you a late check out at 6 p.m. depending on availability. Late check out will be charged with EUR 20 per room.
  • Payment: you can pay your hotel bill in cash (please, note applicable legal restrictions), with an EC- or credit card (except Diners and AMEX).
  • Unfortunately, we are not able to guarantee you the floor level, room location or room number within a certain room category.
  • Smoking is only permitted outdoors and on the balconies.
  • Cancellation conditions:You can cancel your booking free of charge up to 14 days before arrival. In case of cancellation up to 7 days before arrival, 40% of the agreed total price will be charged. If you cancel less than 7 days before arrival, 80% will be charged.In case of no-show without cancellation, we will charge 100% of the agreed total price. The agreed price is the total price stated at the time of booking.
  • In case of Covid a cancellation is free of chargein any time for the following reasons:
    - in case of border closures
    - in case of travel warning for the province of Bolzano (South Tyrol)
    - in case one of the travelers has been tested positive of Covid19 or is under mandatory quarantine. (A medical certificate is required)
  • Travel cancellation insurance: We offer you the travel cancellation insurance by the Europäische Reiseversicherung. If you arrive late or do not start a booked hotel stay or if you depart early, cancellation fees may be charged. If you take out a travel cancellation insurance, you are covered against such costs. The insurance takes effect in the event of illness or death in the family.Take out travel cancellation insurance.